FAQ's

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Frequently Asked Questions

Shipping Orders

Is my order confirmed?


You’ve got mail. Else, you can check the order page.

By any chance you are of 2 minds and want to make sure of the confirmation just ring us on +919819961626 or email us on solutions@puntastik.com

Also, you’ll receive an email & a SMS on order confirmation.




When will you ship my order?


Your order will be shipped in 3 working days.

We are going to train it to be a long-lasting product.
It’s not just plane theory, but we’ll make sure it yarns your respect.

We want our PUNtar to be satisfied.




When will my orders get delivered?


As soon as the order is dispatched from our ware-house you’ll be provided with a tracking link via Email and WhatsApp. The delivery time will vary depending on your location and number of items ordered.


Metro City: 3 to 5 days.

Tier 2: 5 to 7 days.

Tier 3: 8 to 10 days.


International:


YES, we DO!!
You can contact us for delivery charges on mail: solutions@puntastik.com
OR
contact us on whatsapp: +919819961626




Do you charge for delivery?


Words are free; its how you use them that costs you. ;)

If you make online transactions worth Rs. 990/- and above our delivery charges are free of cost.

COD took a while for us to understand, cause for us COD is CALL OF DUTY (nerd PUNs). But PUNs apart Cash On Delivery charges will be Rs. 60/-.

For Shipping charges outside of India, please contact us on solutions@puntastik.com .
or Whatsapp us on +919819961626




How can I track the order?


An email & SMS will be sent to you after the order is shipped. It contains the tracking number & details of service provider. You can track your order on our website by clicking on the order ID after logging in and checking on the courier partner’s name.

Having any further troubles you can get in touch with us on
+919819961626 or drop us an Email on solutions@puntastik.com

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P.S. We have HOLIDAYS on SUNDAYS and Bank holidays.




Where all do you ship?


We ship all around the world.
We ship outside India on a chargeable basis, for more details please contact us on solutions@puntastik.com





Payments

What to do if there is a payment fail?


In all certainty that won’t happen, but if it does, don’t you worry, don’t you worry PUNter®, PUNtastik® has got a plan for you. If by any chance, your transaction has taken place, all you got to do is wait for 12days, your amount would be credited in your account.

If any further queries, you can certainly contact us on +919819961626 or Email us on solutions@puntastik.com




Do you have COD option?


Yes CoD is chargeable. We have it for most pin-codes in India. Irrespective of the order an additional Rs. 60 will be added to your bill, if you choose option CoD.




Why am I not getting any COD option on my payment page?


That is because, your PINcode is not COD approved.




Is it safe to buy stuff online if I make a payment using Net Banking, Debit Card, and Credit Card?


Such IRONY, A question from a person who has other shopping portals open on the other tabs. We’ve used secure encrypted connection for all Credit Card, Debit Card, and Net Banking transactions.





Returns & Exchange

What are the terms of return policy?


PUNtar® can return their orders within 7 days after the order has been delivered.
The returns will be refused if they are used, washed, soiled or worn. Their original tags attached and packaging intact.

If you have received a defective PUNchandise [99% wouldn’t happen], send us images at solutions@puntastik.com or on whatsapp +919819961626 and we will get back to you.

We will guide with you with the return process and once we have received the product from your end, we will transfer the refund in the form of “STORE-CREDIT”. This credit can be used for a purchase later.


** Damaged products will not be accepted
** STORE-CREDITS = COST OF THE PRODUCT + 60/- Rs. FOR SELF-SHIPPING THE PRODUCT
** The value of SELF-SHIPPING shouldn’t exceed more than 60/- Rs.
** COD handling charges are non-refundable




How does the return process for the PUNchandise work?


Dear PUNtar®,

It’s as easy as 1 2 3. All you got to do is to apply for a return from your PUNtastik A/c.
Steps to be followed :-

  • Login to your account

  • Go to My Orders option

  • Click on Order Details of the order

  • Click on return the delivered order

  • Fill the details of the same/speak to the executive for the same

  • Once approved for return, you’ve got to a near by courier service/speed post and self-ship it to the address :-

    11 hem apartment, tilak road, near ccd, Ghatkopar (E), Mumbai - 400077

Else you can speak to the PUNdit, all you got to do is contact on cell phone/whatsapp on +919819961626. You can also mail on solutions@puntastik.com .

We do not have a reverse pick up facility, hence we are requesting you to self-ship the product to us. Do not worry, we’ll provide you with a “STORE-CREDIT” that can be redeemed any time.





How do I self-ship products?


Before you can self-ship the PUNchandise, you got to remember to pack the item securely so as to avert any damage or loss. Also remember, all items should be with their original tags attached and packaging intact.

Now since the PACKAGE has been secured. All you got to do is to courier it. But before you courier it, write down the address mentioned below:-

PUNtastik – for the PUN of it
Minimalistic Garments Exports Pvt. Ltd.
11 hem apartments, tilak road, Ghatkopar (E),
Near Café Coffee Day, Mumbai – 400077.

Once the team has received the product and the checking has been done, the “STORE-CREDITS” will be transferred to your accounts along with 60 Rs. For the courier charges.

P.S. it’s a humble request to not use Professional Couriers for self-shipping as they are not reliable and the package may not be accepted by the team. Please make sure your courier cost does not exceed 60/- Rs.

Our favourite is “SPEED-POST”, if possible, please try using their services. It’s a government entity and the most reliable.




Will I have to pay for returning the PUNchandise?


Yes, as we do not have a reverse pick up policy, you’ll have to pay for sending the product. But don’t you worry, 60/- Rs along with the price that you’ve paid to purchase the PUNchandise (P.S. Cash on Delivery handling charges are non-refundable) will be returned back to you in the form of “COUPON”, which can be redeemed whenever you like. Cause it is a “STORED CREDIT”. 😉




I have received a wrong/defective PUNchandise. How do I proceed?


Please send us photos/videos of the PUNchundise on +919819961626 or Email them at solutions@puntastik.com

We’ll send you the replacement within 72 hours. Of course, after we’ve verified and approved the PUNchandise sent by you.




Are international orders eligible for Return/Exchange?


No, international orders are not eligible for returns and exchange. Only if an inaccurate product has been delivered will we return/exchange.





Cancelation

How do I cancel my order?


Please try not to cancel the order, as every-time you purchase a PUNchandise, you start a chain reaction of smiles.

Still, if you wish too, then you can cancel an order by sending us a request on whatsapp at +919819961626 or you can shoot us an Email on solutions@puntastik.com. Also if you wish to change the order before the shipment takes place, just give us a call, we’ll see what can be done.

However, do note; you can only cancel/change the order that has not been shipped yet, else the return policy mentioned above is applicable.





Refund Policy

What are the terms and conditions for refund?


The refund of product amount and 60/- Rs. for the courier will be returned in the form of a COUPON which can be used to purchase any thing from PUNtastik.

If you've cancelled the order before it being shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is done after the product is shipped, the return and exchange policy is applicable and the refund will be in the form of a COUPON, only after the package reaches us.

If by any chance you've recieved a defective/damaged product, confirmed by our PUNdit, we'll make sure you have your COUPON sent to you o n your whatsapp and mail id within 2 working days.

If you recieved a wrong or missing product which will be confirmed by the PUNdit - we can ship out the actual product or refund the amount in the form of "COUPON, only after the package reaches us.




What are the rules for refunding courier charges?


As previously mentioned in the returns and exchange section we do not have a reverse pickup facility yet, we will refund 60/- Rs. worth shipping charges borne by you in the form of "COUPON".

Do keep in mind the courier cost does not exceed 60/- Rs. Please try avoiding Proffessional Couriers as they are expensive. We recommend using 'SPEED POST' as your courier service. Its a government owned enity and has a wide postal network all over India.




I haven't received my refund yet. What should I do?


Our PUNter® is updated via Whatsapp or Email once the refund has been done.
Do remember " COUPONS" take approx 48 Hrs to update.




How long is a coupon valid?


COUPONs validity is for 15 days since you've been informed, and it can only be used once.





Order Placement

How do I place my order?


Placing an order is as simple as learing ABC

All you got to do is to surf through our PUNchandise range till you find something you want. Once you've found the PUN on your choice, you got to click on CART it OUT, a small window would open where you've to select the SIZE and the COLOR of your choice. (you can check our size chart for reference).
Once you’re done, click the ‘ CART it OUT’ button, you can either surf through other products else click on VIEW CART.

After all the PUNchandises have been added, you've got to click on the cart icon on the top right. You will be taken to the My CART page, where you can select the type of shipping. There are 2 modes : Standard shipping (it'll be free on purchase of 990/- Rs and above).

After the mode of delivery has been selected all you got to do is to click on checkout.

From there you can LOGIN to your existing PUNtastik account or simply continue as a NEW PUNter® and create one.

Once this is done, please proceed to checkout, confirm your shipping address and select the desired payment mode to confirm your order by clicking ' PLACE ORDER'.

Behold, your order has been placed.




How will I know that my order is placed successfully?


You'll recieve a confirmation Email with details of your order and your order ID.

Once the order has been dispatched from our end, you'll recieve another email and a whatsapp message (provided you have given us an active whatsapp number) stating the same.

All that is left now for you to do is to sit back and relax and wait for your PUNchandise to arrive.




How do I receive my Order?


We have tied up with a reupted courier company, so your PUNchandise will be delivered to you within 8-10 working days, depending on where you live.

All PUNchandise will be delivered to you in fully sealed packages to make sure that you recieve them in PERFECT condition.




I tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order was not successful but my money got deducted. What’s happening here?


As a standard procedure, please do check your bank account to ensure if your account has been debited. If by chance your account has debited after a payment failure, the bank normaly rolls back the payment within 10 working days.

If you have any other queries/require any other assistance, do connect with us on Email solutions@puntasitk.com or whatsapp us on +919819961626. We are here to solve things for our PUNter®.




How should I check the status of my Order?


You would receive an email along with a whatsapp containing the tracking details once the order has been processed aand is ready to dispatch, you will be notiffied immediately via email and whatsapp. Once the PUNchandise has been shipped, you will again be notified via email and whatsapp.

In case if there is any complication that would lead to some late delivery in shipping your order, we will immediately send an update from our end - with reasons and revised shipping and delivery timelines.

If you face any other issue/delay, or you want an urgent delivery of your PUNchandise, Email us at solutions@puntastik.com or whatsapp us at +919819961626, we will try our best to help.